THE POSITION
Client Success Managers support our PPC and SEO teams in account management. Their duties involve monitoring client PPC and SEO campaigns to ensure optimal performance. They also handle client communication, including making calls to collect information, answer questions, address queries, and provide reports and statistics to support client discussions over the phone.
Plumber Marketing USA is a digital marketing agency and our services include PPC, SEO, and Web Development. Client Success Managers should be able to learn and answer clients' updates regarding the services they opt for and must be willing to keep abreast of industry innovations and trends.
Responsibilities:
- Monitor client SEO and PPC account stats
- Make recommendations to PPC or SEO team on changes needed
- Client support - regularly communicate with the client for updates
- Answer incoming clients calls
- PPC and SEO Reporting
- Update client communication history in ClickUp
- Willingness to learn
REQUIREMENTS
- Proven Customer Support Experience - 3 years minimum
- Proven PPC experience - 3 years minimum
- Proven Digital Marketing Experience - 2 years minimum
- Experience with ClickUp
- Excellent communication skills.
- Client handling skills
- Ability to multitask.
- Organized and a Team player
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Our Mission & Vision
WE ARE ON A MISSION TO HELP 300 PLUMBERS DRIVE MORE LEADS, BOOK MORE JOBS AND ACHIEVE MORE GROWTH BY DECEMBER 2026.
Plumber Marketing USA’s is a digital agency that takes pride in attracting high quality team members who are dedicated to providing the highest quality service. We take personal responsibility for all our outcomes. Everything we do, we do with a commitment to excellence. We believe in continuous improvement and serving others. We are team players and we support each other in being the best. Together we all win.
Core Values
As we grow as a company and organization we look forward to maintaining our vision and values and uphold them to the highest standards. We want to build an environment where our team players get excited about winning. Not just winning at what they do as an individual but winning as an organization, as a team, as a culture, and most importantly - WINNING AT LIFE.
EXCELLENCE We do our work with a passionate commitment to doing it at the highest level possible. Our work displays who we are. We strive for excellence.
OWNERSHIP - We embrace an ownership mentality, we act as we are owners of our company.
CHANGE - We are continuous learners. We embrace growth and opportunity to become better. We adapt to and excel with change.
INTEGRITY - we do things the right way, with honesty and integrity.
TEAMWORK - We treat each other with respect and we help each other. We are a team and we are family.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Paid training
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Travel requirement:
Location:
Work Location: Remote
