Bilingual- Customer Service Representative

Real Floors • Austin, TX, US • 5m ago

JOB TITLE: Customer Service Representative

HOURS: Monday - Friday

LOCATION: Austin, TX

OVERVIEW:

Real Floors is growing in Austin and we're looking for a top-notch CUSTOMER SERVICE REPRESENTATIVE to join our team!

The successful candidate will perform functions such as inputting new orders that come in via phone, email and through our online customer portal. You might be a match for us if you thrive in a fast paced environment, easily learn new systems and processes, and are able to accomplish tasks quickly and accurately. You have a strong work ethic and enjoy being part of a fun team that works together to overcome challenges in the workplace.

WHO ARE WE?

Join Real Floors, the largest multifamily flooring provider in North America, offering next-day installation, replacement, and repair services in 30 major US markets. With over 36 years of experience, we specialize in serving the multifamily industry, including apartments, student housing, and the growing single-family rental homes market. Founded in 1987 by Peter Brookner in Atlanta, Real Floors has grown to over 800 dedicated professionals across 29 locations, delivering unparalleled service and expertise. In 2022, we merged with Arbor Contract Carpet to expand our reach and service offerings.

We're proud to be recognized as a Top Workplace for 8 consecutive years, fostering a strong, positive, family-oriented culture. Join our team and enjoy fantastic benefits as we continue to prioritize employee well-being and happiness. Apply now and be part of our journey as we redefine excellence in the flooring industry.

JOB DUTIES:

Process new orders via telephone, email and our online customer portal.
Answer calls from customers; provide appropriate solutions and alternatives.
Ensure that all material and labor billing is accurate and aligns with corresponding orders.
Scan all required documents into our system (RFMS) daily.
Communicate and coordinate with internal departments (Operations, Sales, etc.) regarding any issues with orders (measurement needs, etc.).
Other duties as assigned.

QUALIFICATIONS:

2+ years of customer service and support experience, preferably by phone.
Fluent in Spanish and English
Strong customer service orientation.
Experience performing accurate data entry while speaking on the phone.
Self motivated, detail oriented and organized.
Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
Experience with Gmail or similar email tool. Knowledge or use of Google Docs, Sheets and Shared Drive is a plus.

AMAZING BENEFITS!