WE KNOW HOW TO TAKE CARE OF AND VALUING OUR TEAM MEMBERS!
We are looking to add a HVAC Service Administrator to our stellar team.
MAKE $75K/YR
PLUS+
EXCELLENT BENEFITS!
What We Offer:
- Health, dental & vision insurance
- Company gas card, phone
- Paid vacation & holidays
Job Responsibilities:
- Oversee the day-to-day operational and tactical aspects of servicing jobs and service agreements
- Implement quality assurance programs/procedures in the service and dispatch departments to ensure customer satisfaction and to strengthen customer relationships
- Foster a culture that ensures excellent customer service by confronting issues openly and quickly and resolving customer complaints/dissatisfaction
- Manage technicians and dispatchers by assessing training needs by selecting training programs for team members
- Participate in all programs relating to performance evaluations and career development planning
- Complete regular ride alongs and in person assessments with service technicians
- Weekly reviews and spot checks dispatch calls for quality control
- Responsible that the service technicians and dispatchers achieve their goals/metrics
- Responsible for service department revenue and margin
- Track the performance and metrics of service techs and dispatchers to assure the goals will be achieved and adjust or train where necessary
- Oversee recruiting and getting new technicians on board while creating opportunity for existing growth
- Build a bench of superstars ready to join the team, while developing existing team
- Manage to and achieve revenue and profitability goals set for the service department
- Address elevated budgetary issues when they arise
Just as we take excellent care of our customers, we strive also to create a healthy life/work balance with deep respect for the quality-of-life for all our technicians. With a laid-back environment and excellent leadership, we also value our technicians by offering a consistent schedule with limited time on-call and life/work balance.
If you're ready to take the next step in your career with the support of an excellent team behind you:
APPLY TODAY!
Skills & Requirements:
- Strong and in-depth knowledge and understanding of HVAC and refrigeration systems
- Outstanding customer service and sales skills
- Ability to motivate, manage and training a team of HVAC technicians and dispatchers
- Ability to motivate, manage, and train a team of HVAC/R technicians and dispatchers
- Ability to create strategy and goals for team productivity and quality of work
- Ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
- Ability to perform heating and cooling calculations
- Ability to perform combustion analysis on gas fired equipment
- Knowledge of local codes
- Excellent verbal and written communication skills
- Proficient with computers, phones, and other office equipment
- Ability to multi-task and juggle multiple priorities
- Demonstrate attention to detail
- Strong organizational skills
- Ability to maintain a positive attitude while under pressure
- Strong troubleshooting and conflict resolution skills
Qualifications:
- 5+ Years Service Technician Experience
- 3+ Years Management Experience
- EPA and NATE certified
Connect with us and learn more about this opportunity TODAY!